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Complaints Management

FITNESS FOREVER ensures that our clients have access to a fair and equitable process to manage any grievances and allows the participant to appeal against decisions that may affect training outcomes. Participants with genuine grievances have the right to a fair hearing, at which point they may state their concerns. Every effort is made to resolve all grievances brought to the attention of FITNESS FOREVER.

FITNESS FOREVER must deal with the grievance within seven working days of its lodgement. In most cases, grievances can be resolved informally; however, all grievances will be documented. If a formal grievance is received, the managing director of FITNESS FOREVER may interview any parties involved.

During this process, the candidate has the right to a support person. A written version of the grievance and resolution will be accurately documented. The individual lodging a grievance must be informed that:

The internal grievance process of FITNESS FOREVER is to be followed; first, they have the right to appeal the decision to AUSActive if they have been dealt with unfairly.

General Refund Policy

If a class is cancelled by FITNESS FOREVER at any time, participants can reschedule to another date or receive a full refund of the session fee paid. No further monies will be paid for any other expenses the participant has or may incur.

FITNESS FOREVER does not offer refunds on or after the commencement of a training session. A participant who fails to attend or complete training will not be entitled to a refund or credit.

The participant must apply for refunds in writing so we can verify their identity and keep a record of the request. The Manager will consider refund or Credit requests with exceptional circumstances case-by-case.

If your refund is approved, monies will be returned to you by how it was paid.

If a third party pays the course fee, the third party will be refunded the training fee.


More than 7 days before the training start time = No Cancellation fee

Less than 7 days before the training start time = No Refund

No Attendance = No Refund; full training fee required