Fitness Forever Incidents Management System
Reporting and Investigation of Incidents Following Fitness Forever’s Requirements
Incident Response
| No. | Activity | Responsible Party | Time after incident |
| 1 | Provide Fitness Forever’s director with basic information and facts regarding the incident. | Personal Trainer | Immediately |
| 2 | Make the area safe and initiate emergency response. Obtain prompt and appropriate medical care for personnel (if required). | Personal Trainer | Immediately |
Further information & Guidance – Incident Response
Preserve evidence that may be useful in the investigation, or as required by regulations. Take photographs (if safe to do so) of the scene if possible and note the position of people and equipment relative to the incident. Collect and secure equipment damaged / involved / contributing to the incident for investigation purposes.
Notification
| No. | Activity | Responsible Party | Time after incident |
| 1 | Inform Fitness Forever’s director about the incident. | Personal Trainer | Immediately |
| 2 | Make a preliminary assessment of actual severity and potential risk. | Personal Trainer | Immediately |
| 3 | Complete the Incident report document | Personal Trainer | Immediately |
| 4 | All incidents; carer, support worker or case manager to be contacted | Personal Trainer | Immediately |
INVESTIGATION, ANALYSIS & LEARNINGS
| No. | Activity | Responsible Party | Time after incident |
| 1 | Ensure an Investigation Team Leader is appointed
|
Business director | Within 24 hrs |
| 2 | The Investigation Team Leader is responsible for selecting Team Members with the adequate levels of competence and expertise to conduct a thorough investigation. | Business director | Within 24 hrs |
| 3 | All incidents require an investigation report.
Incident reports may be disclosed externally to key Shareholders and contractors and staff or any authority (on request). |
Business director | Within 7 days |
CORRECTIVE ACTIONS
| No. | Activity | Responsible Party | Time after incident |
| 1 | Update risk register | Business director | Within 7 days |
| 2 | Implement corrective actions | Business director | Within 7 days |
| 3 | Enter a close-out report explaining how corrective actions have been implemented | Business director | Within 7 days |
NDIS REPORTABLE INCIDENTS CORRECTIVE ACTIONS
In the instance of the following incidents (listed below) which involve a NDIS participant; the following actions will be undertaken:
Death
Serious injury
Abuse or neglect
Sexual or physical assault
Sexual misconduct, and
Unauthorised use of restrictive practices
Report to the NDIS Commission
- We promptly report all specified incidents (above) to the NDIS Commission and notify any relevant authorities, such as the police, as required.
Incident Management System
- We have implemented and maintain a comprehensive incident management system (above) that is tailored for our small business and supports we deliver to ensure all corrective actions are taken, specifically for the reporting, investigation, analysis and learning.
Updated 01.01.2024
Review date: 01/01/2025
Review by: Suanne Lowery
